ROC N' VOL: SARL ROC N'VOL with a capital of 500 EUROS, registered at the RCS of Manosque under the number 494 437 593,
domiciled Chemin du vignal 04120 LA PALUD SUR VERDON (06 89 30 75 74 - - hereinafter referred to as ROC N' VOL

1 Objective
- The present General Terms and Conditions of Sale apply without restriction or reservation to any purchase of paragliding flights between Roc
n' vol and non-professional buyers ("the client") wishing to acquire the services offered for sale by Roc n' vol.
- By placing an order, the client accepts these general terms and conditions (GTC) in their entirety.

2 Sellers
The website sells products from two distinct structures

SARL ROC N' VOL Siret : 494 437 593
CHEMIN DU VIGNAL 04120 LA PALUD SUR VERDON , SARL with a capital of 500 €.
sells through the website any sports articles, and more particularly paragliding equipment.
Siret 791 354 400
CHEMIN DU VIGNAL 04120 LA PALUD SUR VERDON sells through the website paragliding coaching and teaching services, as well as gift vouchers.

3. General provisions
- Roc n' vol reserves the right to modify these GTC at any time by publishing a new version on its website.
- The applicable GTC are those in force at the date of payment of the order.
- The client declares that he is legally able to contract under French law or is legally responsible for the
person he represents.
- The information recorded by Roc n' vol constitutes proof of all the transactions

4. Prices
- The price of products sold on the Roc n' website is indicated in Euros.
- Roc n' vol reserves the right to modify its prices at any time. Any new price will replace the old price.

5. Withdrawal
- For any purchase on the internet, the customer has the right to withdraw without giving any reason, within fourteen (14) days from the order for the purchase of services without date or time determined at the time of purchase (voucher, gifts)
- The right of withdrawal can be exercised by contacting Roc n' vol as follows:
- Email-, or by phone - 0689307574
- A standard withdrawal form is reproduced at the end of these TOS.
- The refund will take place within 14 days following the notification of the retraction.

6. Gift card
- From the date of payment, the gift cards offered by Roc n' vol are valid for 1 year. Beyond this period, Roc n'
vol is not obliged to carry out the paid service. The sums paid will remain acquired in full.
- Roc n' vol cannot be held responsible for a late appointment concerning the end of validity of the gift voucher if there are no more slots available before the expiry date of the gift voucher.
- The client / beneficiary of the voucher must contact Roc n' vol in order to agree on an appointment to perform the service
ordered by the client.
- Refund of gift vouchers : If the beneficiary did not show up at the expiration date of his gift voucher, this one
is no longer valid and non refundable
The expired gift voucheŕ is not refundable and from the moment the beneficiary cancelled́ a reservation less than 24h before the appointment.
We will not refund the flights, if the beneficiary person, in the meantime, will not fit in our physical "criteria" i.e.
* pregnant person
* person with a BMI GREATER than 28 (BMI = height x height / weight)

7. cancellation
- Paragliding is a free flight activity. As such, this practice is conditioned by the weather and aerology. The client
is informed and acknowledges the possibility of cancelling Roc n' vol activities due to unfavorable weather conditions up to the last minute.
- Roc n' vol reserves the right to cancel the activity up to the last minute for safety reasons upon the decision of a member of Roc n' vol staff.
- Roc n' vol reserves the right to cancel due to force majeure, pandemic or government restrictions.
Roc n' vol is not responsible for any losses incurred by the client due to cancellations beyond its control.
- Cancelled activities will be rescheduled according to the client's availability and the availability in our schedule. In case
of cancellation, if there was a deposit it will be returned with a deduction of 20 euros for administrative costs.
- Roc n' vol will contact the beneficiary of the gift voucher at the number he/she will have provided, to warn him/her of the cancellation of the service or
of the uncertainty of its realization, following modifications of the areology and weather conditions.
- Roc n' Vol cannot be held responsible if the beneficiary contacted by phone, did not answer and / or did not take note of the message left. It is the clients' responsibility to make sure that their contact information is correct.

8. Specific to the tandem flight
- Roc n' vol reserves the right to cancel in case of physical or psychological incapacity of the client / beneficiary of the gift voucher,
for his safety or that of the instructor if nothing was indicated at the time of the reservation.
- Any camera used must be securely attached and not interfere with the safety of the flight in any way.
- Once the client is in possession of the SD card of photos and videos, it is his sole responsibility. Any loss due to
misuse or misplacement of the card is the sole responsibility of the client. Roc n' vol does not keep copies of the photos and videos and will not compensate the client for any loss.
- Roc n' vol reserves the right to use the client's photos and videos at its sole discretion.

9. Delay
- In case of delay at the meeting point by the client / voucher recipient, Roc n' vol reserves the right to shorten the duration of the flight, according to the duration of the delay or to cancel the flight if the remaining time before the next rotation is insufficient
to perform the service.
- A delay of more than 10 minutes or a no-show at the meeting point will result in the cancellation of the flight by the client. In this case,
the total amount will be due.
- Roc n' vol cannot be held responsible for any delay due to weather conditions or the safety of the passenger or the pilot
- Roc n' vol reserves the right to cancel the flight at any time.

10. Complaints and mediation
- If necessary, the client can file any complaint by contacting Roc n' vol at the following coordinates:
- Email-
- The client can have recourse to a consumer mediator in accordance with title I of book VI of the consumer code.
- In case of failure of the request for complaint to the customer service roc n' vol, or in the absence of response within two
months, the customer may submit the dispute to a mediator who will attempt to involve the parties independently to obtain an amicable solution.

11. Nullity and modification of the contract
- If one of the stipulations of the present contract is nullified, this nullity will not entail the nullity of the other stipulations which
will remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties.

12. Protection of personal data
- In accordance with Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, Roc n' vol implements a personal data process that covers the sale and delivery of products and services defined in this contract.
The client is informed of the following:
- Roc n' vol as indicated at the top of these TOS, is the responsible entity,
- the processing is carried out on the legal basis of contractual execution,
- the recipients of the data are the data controller, its departments or subcontractors in charge of marketing, IT security, sales, delivery, ordering, payment and any authority legally authorized to
access the data in question,
- transfer outside the EU is not foreseen but may take place.
- the data will be kept for the duration of the commercial prescription,
- the person concerned has the right to ask Roc n' vol access, rectification, erasure, limitation of use of
his personal data. He also has the right to object to the processing and the right to data portability,
- the concerned person has the right to file a complaint with a control authority,
- certain information requested during the order is essential to the establishment of the invoice (legal obligation)
- No decision or automated profiling is implemented throughout the ordering process.
- The client authorizes Roc n' vol to use his photos and videos taken during the flight to use them at its sole discretion.

13. Applicable law
- All the clauses contained in the present general sales conditions, as well as all the purchase and
sales operations referred to herein, are subject to French law and to the competent courts of the jurisdiction of Roc n' vol's registered office.

14. Cancellation Form
This form should only be completed and returned if the customer wishes to cancel the order placed on the website indicate exclusions or limitations to the exercise of the right of cancellation in accordance with the applicable general terms and conditions of sale.
I hereby give notice of cancellation of the contract for the order of the services below:
Date of order: ..................................................................................
Order number: ............................................... .................................................. ...
Customer name: ............................................... .................................................. ..
Customer's address: ............................................... .................................................. ..
Customer's signature (only in case of notification of this form on paper)